This knowledgebase bundle is built to be dropped into Devsy Host's support portal. It includes a set of creative, Kenya-friendly categories plus article titles, short summaries, and ready-to-publish article drafts for high-value pages. Use these as templates — edit examples, add screenshots, and localize language where necessary.

Table of Contents

1. Getting Started

2. Domains & DNS (Kenya-focused)

3. Hosting Plans, Billing & Promotions

4. Control Panel & Website Builder (Weebly)

5. Security, SSL & Compliance

6. Performance & Optimization

7. Backups, Restore & Disaster Recovery

8. Email & Collaboration Tools

9. Developer Docs & Advanced Hosting

10. Migration Guides

11. Troubleshooting & Support

12. Integrations, APIs & Automation

13. Local Services & Partnerships (Kenya)

14. Tutorials, Use-Cases & Case Studies

15. Glossary & Legal

1. Getting Started

Category description: Fast onboarding content for new customers that reduces tickets and improves first‑week activation.

Articles:

• Welcome to Devsy Host: Your first 10 steps (quick start checklist)

• How to log in to your Client Area and open support tickets

• Connect your domain to your hosting (quick guide)

• Publish your first site with Weebly (3-minute guide)

Draft: Welcome to Devsy Host — Your first 10 steps

Summary: A friendly checklist for new customers to get online quickly.

Body (draft):

1. Verify your email and log in to the Client Area.

2. Add your domain (or register a new one with us).

3. Choose and activate your hosting plan from the Dashboard.

4. Open the Control Panel (cPanel or Devsy Dashboard) and create your first database.

5. Install WordPress or use Weebly (one‑click install) and run the setup wizard.

6. Upload your site files via File Manager or FTP.

7. Enable Free SSL in the Security section.

8. Create your first email address (mail@yourdomain.co.ke).

9. Set up automatic daily backups (recommended).

10. Open a support ticket if you need help — mention your account email and domain.

Pro tip: If you're migrating, request a free migration from our support team — include your old host's FTP/cPanel details.

2. Domains & DNS (Kenya-focused)

Category description: Practical, step-by-step domain guides with Kenya ccTLD details and local documentation requirements.

Articles:

• How to register a .co.ke or .or.ke domain (requirements & timeline)

• Transfer a domain to Devsy Host: Step-by-step

• Set up DNS records: A, CNAME, MX, TXT (SPF/DKIM)

• Using subdomains and redirects

Draft: How to register a .co.ke domain (what you need)

Summary: Walks Kenyan customers through required documents and expected processing times.

Body (draft):

• Requirements: Company PIN or National ID, contact details, administrative contact email, and proof of business (where required).

• Registration steps: search availability → add to cart → provide registrant details → submit required documents → complete payment.

• Processing time: Most .co.ke domains process within 24–72 hours; some documents may extend this.

• Renewals & WHOIS: How to enable auto‑renew and update WHOIS contact information.

3. Hosting Plans, Billing & Promotions

Category description: Transparent billing, promo codes, refunds, and useful comparisons.

Articles:

• Understanding our shared hosting tiers (Starter → Enterprise Plus)

• How billing, upgrades, and prorated refunds work

• Applying promo codes and student discounts

• Payment methods we accept (including M-Pesa integration guide)

Draft: How billing & upgrades work

Body (draft):

• Billing cycle choices: monthly, annually (annual saves X%).

• Upgrading mid‑cycle: prorated credit applied to the new plan.

• Refund policy: 30‑day money‑back window for shared hosting (conditions apply).

• Payment methods: Card, PayPal, Bank Transfer, and M‑Pesa (Kenya). Add linked steps for M‑Pesa checkout.

4. Control Panel & Website Builder (Weebly)

Category description: Practical walkthroughs for cPanel and the integrated Weebly website builder.

Articles:

• Logging into cPanel and the Devsy Dashboard

• Install WordPress, Joomla or other apps (Softaculous)

• Build a site with Weebly: themes, eCommerce and switching templates

• File Manager, FTP, and managing file permissions

Draft: Build a site with Weebly — Quickstart

Body (draft):

• Choose Weebly from the Dashboard → Select a template → Drag-and-drop editing → Add a store and set up payment (M‑Pesa, Stripe)

• Publish and connect a domain.

• Tips for SEO, mobile preview, and backups before major edits.

5. Security, SSL & Compliance

Category description: Security-first articles: SSL, malware scanning, firewall, compliance (GDPR + Kenyan data guidance).

Articles:

• Enable Free SSL (Let’s Encrypt) for your domain

• How to set up SPF, DKIM, and DMARC for your email

• Detect and remove malware: scanning & cleaning guide

• Two‑factor authentication for client accounts

6. Performance & Optimization

Category description: Practical optimisation articles to reduce page load and improve search ranking.

Articles:

• Speed checklist: reduce TTFB, enable GZIP, cache headers

• Using a CDN with Devsy Host (Cloudflare guide)

• Optimizing WordPress: plugins, object caching, and image compression

• Database tuning and cron job optimization

7. Backups, Restore & Disaster Recovery

Category description: Clear policies plus step-by-step restore procedures.

Articles:

• How our backup system works (frequency, retention)

• Restore a site from a backup (step-by-step)

• Backup best practices and disaster recovery checklist

Draft: How to restore a site from backup

Body (draft):

1. Open a support ticket with "Restore Request" and provide domain + preferred backup date.

2. Identify the backup snapshot in the Client Area (daily/weekly).

3. Confirm whether you want a full-server restore or partial (files/database).

4. Restore process: our team will provision a temporary staging area and restore the snapshot.

5. Verify site functionality and accept the restore.

Note: Some restorations may require downtime; we’ll coordinate windows with you.

8. Email & Collaboration Tools

Category description: Setup guides for webmail, SMTP, MTA configuration and using email with mobile clients.

Articles:

• Create and manage email accounts (Roundcube / Webmail)

• Setting up email on Android and iPhone (IMAP/SMTP)

• SMTP limits, whtelisting, and avoiding spam filters

• Shared calendars and collaboration tips

9. Developer Docs & Advanced Hosting

Category description: SSH, Git, staging, CI/CD, cron jobs and advanced security for devs.

Articles:

• Connect via SSH and use Git on your hosting account

• Using Composer & Node on shared hosting (limitations & best practices)

• Create a staging environment and push to production

• Cron jobs: scheduled tasks & troubleshooting

Draft: SSH & Git quick start

Body (draft):

• Enable SSH in the Dashboard and create an SSH key pair.

• Add your public key to the Client Area → SSH Access.

• Clone your repo into your ~/repositories folder and use a simple deployment script (git pull → composer install → clear cache).

• For automatic deploys, use a webhook + a lightweight deploy script (sample script included).

10. Migration Guides

Category description: Reduce friction for customers moving from other hosts.

Articles:

• How to request a free migration (what we need from you)

• Migrate WordPress: plugin vs manual migration

• Migrating email accounts and DNS without downtime

11. Troubleshooting & Support

Category description: Self-help troubleshooting, sample support ticket templates, and escalation paths.

Articles:

• My site is down — first steps to diagnose

• Why am I seeing a 500 / 502 / 504 error? (troubleshooting)

• How to submit a good support ticket (what to include)

• SLA, uptime credits, and escalation matrix

12. Integrations, APIs & Automation

Category description: Integrations that customers often ask for: Cloudflare, payment gateways, analytics and REST API usage.

Articles:

• Integrate Cloudflare in 5 steps (free tier guide)

• Using Stripe and M‑Pesa together for checkout

• Client Area API: create tickets, check invoices, and automate renewals

13. Local Services & Partnerships (Kenya)

Category description: Position Devsy Host as locally relevant with guides for Kenyan customers and partner programs.

Articles:

• How to accept M‑Pesa on your site (step‑by‑step)

• Local data laws and recommendations for Kenyan SMBs

• Partner with Devsy Host: reseller & agency programs

14. Tutorials, Use-Cases & Case Studies

Category description: Longer-form guides and success stories to inspire customers.

Articles:

• Build a school website (free templates + checklist)

• Launch an eCommerce store in Kenya (Payments, shipping, taxes)

• Case study: How [Local Business] cut costs & improved uptime with Devsy Host

15. Glossary & Legal

Category description: Short definitions and legal pages.

Articles:

• Hosting glossary: CDN, DNS, SSL, MX, A record, TTL, etc.

• Terms of Service summary (plain language)

• Privacy & Data Protection: what we collect and why

Deployment & SEO Notes

• Use short permalinks (e.g., /kb/how-to-enable-ssl) and add canonical tags.

• Add structured data (FAQ schema) for FAQ pages to improve search results.

• Add local language snippets (Swahili) for key pages (e.g., payments, domain registration) to boost local search relevance.

• Make each article scannable: lead summary, step-by-step numbered instructions, screenshots, and a short FAQ at the end.

Quick Content Roadmap (first 30 days)

1. Week 1: Publish "Welcome — First 10 Steps", "How to register .co.ke", "Enable Free SSL", and "How to submit a support ticket".

2. Week 2: Publish Payment methods (M‑Pesa), Weebly Quickstart, and Backup/Restore guide.

3. Week 3: Add Developer Docs (SSH, Git) and Migration guides.

4. Week 4: Add Performance & CDN guide, and 2 local case studies.

Want me to convert any of the drafts above into fully formatted HTML + images and FAQ schema ready for deployment?